Can I buy products directly from you?
As a wholesale company, we directly sell only to finer retail stores. Some products are also available through
www.croscilloutlet.com. Please look under the
Where to Buy section of our Web site to find a list of retailers in your area.
Back to Top
Can you send me your catalog?
Because Croscill Home is a wholesale company, we do not distribute a catalog. Our Web site displays our current styles. If you are looking for a pattern that is not pictured, we suggest that you contact your
local Retailer.
Back to Top
If I purchased a Croscill Home product from JCPenney, can I find complementary pieces elsewhere?
Any style purchased at JC Penney is exclusive to the store. If you are looking for something specific, check with your local JC Penney store, the JC Penney Catalog, or
www.jcpenney.com.
Back to Top
Where can I locate a discontinued pattern or older style?
First, check with
local Retailers,
Designer Home Warehouse or
Royal Home of Tennessee regarding current availability. Because we are a wholesale manufacturer, we unfortunately do not have access to retailers' inventory. If you’re looking for an item you know is discontinued, check
www.croscilloutlet.com.
Back to Top
Does Croscill have an Outlet Store?
Croscill doesn't have any Outlet Stores, however, we do have a website where Croscill items can be purchased. Please visit
www.croscilloutlet.com
Back to Top
I’m trying to identify a specific product. What’s difference between the RN number and the PN number?
The RN number is a Register Number and the PN number is a Patent Number – but what identifies the product is the style number.
Back to Top
My 4-poster bed requires a dust ruffle in a different length. Can you custom make a longer dust ruffle for me?
Currently, our only bed ruffle length is a standard 14" or 15" drop.
Back to Top
Where can I purchase the fabric used in your patterns?
Unfortunately, we do not have fabric available for purchase.
Back to Top
Where can I find Croscill wallpaper to complement my bedding?
Croscill does not sell wallpaper, but there are wallborders available in select styles.
Royal Home of Tennessee has coordinated some of our styles with other manufactures' wallpapers.
Back to Top
What’s the difference between the comforter set and the sheet set?
The comforter set includes a comforter, dust ruffle and the appropriate number of shams for the size of the bedding. The sheet set includes a flat and fitted sheet and the appropriate number of pillow cases for the size of the bedding.
Back to Top
I purchased sheets for my bed, but they do not fit.
Croscill Home manufactures bedding to accommodate the averaged sized mattresses. Unfortunately, the mattress industry has not standardized their mattress sizes and therefore it is impossible to manufacture standard bedding to accommodate all various measurements and pillow top thicknesses. Before purchasing bedding, be sure to take the measurements of your mattress. Then compare our sizes on the package to your mattress measurements.
Back to Top
What do I do if I have a problem with my selection after purchase?
It will be easiest to first contact the place of purchase for assistance. If they are not able to assist you, contact us directly. Croscill Home Customer Service can be reached at 919-683-8011 or
croscill@croscill.com.
Back to Top
Does Croscill Home have an 800 number?
Unfortunately we do not have an 800 number. If you have questions, comments, or concerns, please email
croscill@croscill.com or contact us by phone at 919-683-8011.
Back to Top