Can I buy products directly from you?
As a wholesale company, we directly sell only to finer retail stores. Some products are also available through www.croscilloutlet.com. Please look under the Where to Buy section of our Web site to find a list of retailers in your area.
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Can you send me your catalog?
Because Croscill Home is a wholesale company, we do not distribute a catalog. Our Web site displays our current styles. If you are looking for a pattern that is not pictured, we suggest that you contact your local Retailer.
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If I purchased a Croscill Home product from JCPenney, can I find complementary pieces elsewhere?
Any style purchased at JC Penney is exclusive to the store. If you are looking for something specific, check with your local JC Penney store, the JC Penney Catalog, or www.jcpenney.com.
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Where can I locate a discontinued pattern or older style?
First, check with local Retailers, Designer Home Warehouse or Royal Home of Tennessee regarding current availability. Because we are a wholesale manufacturer, we unfortunately do not have access to retailers' inventory. If you’re looking for an item you know is discontinued, check www.croscilloutlet.com.
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Does Croscill have an Outlet Store?
Croscill doesn't have any Outlet Stores, however, we do have a website where Croscill items can be purchased. Please visit www.croscilloutlet.com
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I’m trying to identify a specific product. What’s difference between the RN number and the PN number?
The RN number is a Register Number and the PN number is a Patent Number – but what identifies the product is the style number.
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My 4-poster bed requires a dust ruffle in a different length. Can you custom make a longer dust ruffle for me?
Currently, our only bed ruffle length is a standard 14" or 15" drop.
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Where can I purchase the fabric used in your patterns?
Unfortunately, we do not have fabric available for purchase.
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Where can I find Croscill wallpaper to complement my bedding?
Croscill does not sell wallpaper, but there are wallborders available in select styles. Royal Home of Tennessee has coordinated some of our styles with other manufactures' wallpapers.
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What’s the difference between the comforter set and the sheet set?
The comforter set includes a comforter, dust ruffle and the appropriate number of shams for the size of the bedding. The sheet set includes a flat and fitted sheet and the appropriate number of pillow cases for the size of the bedding.
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I purchased sheets for my bed, but they do not fit.
Croscill Home manufactures bedding to accommodate the averaged sized mattresses. Unfortunately, the mattress industry has not standardized their mattress sizes and therefore it is impossible to manufacture standard bedding to accommodate all various measurements and pillow top thicknesses. Before purchasing bedding, be sure to take the measurements of your mattress. Then compare our sizes on the package to your mattress measurements.
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What do I do if I have a problem with my selection after purchase?
It will be easiest to first contact the place of purchase for assistance. If they are not able to assist you, contact us directly. Croscill Home Customer Service can be reached at 919-683-8011 or croscill@croscill.com.
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Does Croscill Home have an 800 number?
Unfortunately we do not have an 800 number. If you have questions, comments, or concerns, please email croscill@croscill.com or contact us by phone at 919-683-8011.
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