F.A.Q.

Placing an order on Croscill.com

  1. How do I place an order directly on Croscill.com?
  2. Is my purchase secure?
  3. What methods of payment does Croscill.com accept?
  4. Will you charge sales tax on my order?
  5. How do I change or cancel my order?
  6. What is the Croscill.com Price Matching Policy?
  7. The product I recently purchased is now on sale, can I get a price adjustment?
  8. What is the Coupon Policy?
  9. Is the color depiction of products on the site accurate?

Shipping

  1. Where do you currently ship to?
  2. How long will it take for my order to ship domestically?
  3. How much do you charge for shipping domestically?
  4. If I order multiple items will they all ship together?
  5. Do you ship to PO boxes or military APO, FPO addresses?

Order Status

  1. How can I check my Order Status?
  2. How can I track my package?

Returns

  1. What is the Croscill.com return policy?
  2. How do I return my purchase?
  3. I cancelled/returned my order, when I can I expect my refund?

Placing an order on Croscill.com

1. How do I place an order directly on Croscill.com?

Ordering online directly from Croscill.com is simple. Browse through our selection of exciting items and select the color and quantity of each product you would like to order and simply add the item(s) to your shopping cart. Once you have completed shopping, please continue your shopping cart to check out. Please note: Orders are not accepted over the phone, they must be placed online.

2. Is my purchase secure?

Croscill.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL is encryption technology that provides security while information is being transmitted over the Internet. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

3. What methods of payment does Croscill.com accept?

Payment & Credit cards accepted:

  • Discovery
  • MasterCard
  • Visa
  • American Express
  • Paypal

We do not accept:

  • CODs
  • Layaway plan
  • Personal checks
  • Money orders
  • Online gift certificates
  • Credit Cards issued by banks located outside of the United States.

4. Will you charge sales tax on my order?

Croscill.com is required by law to charge appropriate sales tax for orders with ship to addresses within the states of New York and North Carolina.

5. How do I change or cancel my order?

After you have submitted your order for processing, you cannot make any online changes. Please note that your order may begin processing immediately after order placement and we will not be able to modify or cancel your order.

6. What is the Croscill.com Price Matching Policy?

Croscill.com does not match pricing of other retailers or e-tailers.

7. The product I recently purchased is now on sale, can I get a price adjustment?

Unfortunately, current sale prices cannot be applied to the previously placed orders. Similarly, each sale has an expiration date, after which the sale prices are no longer valid.

8. Coupon Policy

Coupons cannot be combined, only one coupon can be applied per order.

During special promotions coupons may not be applied to already discounted items.

Coupons cannot be applied to bundles. 

9. Is the color depiction of products on the site accurate?

Due to the variances among computer monitors the depictions of the color you see may not be a true representation of the actual color. We strive to make our colors as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct.


Shipping

 

1. Where do you currently ship to?

We only ship orders within the 48 Contiguous United States.

2. How long will it take for my order to ship domestically?

FedEx standard shipping is currently our only method of shipping. The following map illustrates the estimated number of business days in transit for our FedEx Ground deliveries. Please allow additional 3 business days for orders to be processed.

FedExMap.jpg

3. How much do you charge for shipping domestically?

For your convenience, our shipping and handling charges will appear on your order confirmation page prior to checkout. For complete shipping information before you check out, please review our Shipping Rate Chart below.

Purchase Amount Standard
5-7 Days
From To
$0.01 $49.99 $8.99
$50.00 and up FREE

4. If I order multiple items will they all ship together?

To ensure your order is shipped as efficiently as possible, at times we will fulfill our orders from more than one location. In these instances, your entire order may arrive in different boxes. If your products are shipped separately, you will not be charged any additional costs.

5. Do you ship to PO boxes or military APO, FPO addresses?

We do not ship to PO boxes or military APO, FPO addresses.


Order Status

1. How can I check my Order Status?

You can look at past and pending orders; however, you must be a Registered Customer to use Order Status. Click here to check your Order Status.
Also, you will receive two e-mails after you have placed your order and provided us with a valid e-mail address:

  • The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours.
  • The second confirms that your order has been shipped (any tracking information will be included); this e-mail should arrive within approximately 24 hours after your package is shipped.

2. How can I track my package?

Find the FedEx tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at www.FedEx.com to check the status of your order online. It may take 24 hours before tracking information appears on the FedEx web site. Croscill.com strives to ship all orders within 1 business day, however that varies daily according to order volume. Please allow 3 business days for order processing before your order ships.
If your order appears late, remember:

  • Credit card approval must be received prior to processing.
  • Orders placed after 12 noon Eastern Time are processed the following business day.
  • Delivery only occurs on business days (Mondays through Fridays, excluding holidays).

Returns

1. What is the Croscill.com return policy?

We want you to be fully satisfied with every item that you purchase online from Croscill.com. If you are not satisfied with an item that you have purchased online, you may return the item within 30 days of receipt, for a full refund of the purchase price, minus the return shipping, handling or other charges. Any items received 31-60 days after receipt of your order will incur a 20% restocking fee. Returns after 60 days will not be accepted. All items must be in original packaging and in original condition. Laundered or used items will not be accepted. Shipping charges for returned merchandise are the responsibility of the customer. It is recommended that you insure the return and obtain tracking numbers to trace the package(s).

 

** CLEARANCE ITEMS ARE FINAL SALE-NOT ELIGIBLE TO BE RETURNED**


2. How do I return my purchase?

If your item was defective or we shipped you the wrong item then contact Customer Service at 1-800-999-4663.

Any other reason, visit this page to start your return process.


3. I cancelled/returned my order, when I can I expect my refund?

You can expect a refund within 30 days of our receiving your returned product. You will be refunded the return shipping cost only if the return is a result of a manufacturer defect or a shipping error on our part.

Any items received 31-60 days after receipt of your order will incur a 20% restocking fee. Returns received after 60 days will not be accepted.

*Please note: If there is extensive damage to an item upon delivery,  please a contact a Customer Service representative at 1-800-999-4663.


 

Give us your feedback!