We want you to be fully satisfied with every item that you purchase online from Croscill.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of receipt, for a full refund of the purchase price.
Any products marked as final sale are not returnable.
Any items received 31-60 days after receipt of your order will incur a 20% restocking fee.
Returns after 60 days will not be accepted. All items must be in original packaging and in original condition. Laundered or used items will not be accepted. Due to sanitary issues regarding fabrics used items are not returnable.
After your request has been submitted and the return label received, please place the label on the outside of the package. Shipping charges for returned merchandise are the responsibility of the customer. It is recommended that you insure the return and obtain tracking numbers to trace the package(s).
Shipping is paid by Croscill if the item is defective or we shipped you the wrong item. Buyer's remorse return shipping cost is to be paid by the customer. Please use the address label attached to your packing slip provided with your order.
Damaged items should be immediately reported to customer service. Keep the original carton and damaged merchandise for inspection.
There is no warranty on products. If there is damage upon arrival, please contact us. All returns need to be made within 30 days for a full refund or 31-60 days with a 20% deduction as a restocking fee.
Contact us at 1-800-999-4663 from 8:30am - 4:30pm EST Monday - Friday.