30 Day Return Policy
At Croscill, we stand behind the quality of our products and want you to be happy with your purchase. Customers are responsible for all return shipping costs unless the return is due to our error.
General 30-Day Returns
If you are not completely satisfied with your purchase, you may return new and unused items within 30 days of the original shipping date for a refund of the product price. Refunds will be issued to your original payment method up to 3 – 5 business days once the return is approved.
To be eligible for a return:
- Items must be unused, undamaged, and in original condition
- All tags must be attached
- Items must be in the original packaging
- Receipt or proof of purchase is required
To be eligible for a return:
- Items must be unused, undamaged, and in original condition
- All tags must be attached
- Items must be in the original packaging
- Receipt or proof of purchase is required
To begin the return process, please contact us at service@croscill.com
Returns sent without prior authorization will not be accepted.
Damages and Issues
If your item is defective, damaged, or you receive the wrong product, please contact us within 14 days of delivery.
Alaska, Hawaii & Canada Orders
Returns from Alaska, Hawaii, or Canada can be very difficult to arrange. Please review product details carefully before you place an order.
If you wish to request a return from Alaska, Hawaii, or Canada, contact us first at service@croscill.com.
If you wish to request a return from Alaska, Hawaii, or Canada, contact us first at service@croscill.com.
Exchanges
Please contact us for exchange options
Questions & Customer Support
For questions about return options please contact our Customer Care team:
Email: service@croscill.com
Phone: 1-888-253-2880
Live Chat: available on our website during business hours
Hours: Monday–Friday, 7:00 AM–3:30 PM (EST)